Help & Support

Having trouble with the Chrome Extension? Check our frequently asked questions or reach out to our team directly.

Frequently Asked Questions

The extension isn’t muting words anymore!

Check your trial end date or subscription in Account. After the 30-day trial, a subscription is required to start filtering another video. Existing users keep their original free Basic access. Gifted accounts return to Basic after their gift ends; see Account for gift dates. If Unlimited is missing, sign in on this site, open Subscription, and choose Connect extension now.

When does the trial start, and will I be charged?

Your 30 days begin with the first successful filtered playback on either platform—not signup, installation, missing captions, or ads. No card is needed and the trial cannot charge you. Afterward choose $3.99/month or $36/year. An already-filtering video can finish; access is checked before another video or replay starts.

Does this work on mobile or without the Chrome Extension?

The YouTube web player needs no extension and can work in modern browsers where embedded YouTube playback and captions are supported. The WDST extension requires desktop Chrome on Windows, macOS, or ChromeOS. It does not run inside smart-TV, Roku, Fire TV, Apple TV, phone, or tablet apps. Prime filtering is extension-only. Buying Unlimited does not add support for those devices or apps.

How do I manage or cancel my subscription?

Open the Account Portal to view Clerk Billing, update payment details, or manage and cancel your subscription. Cancellation access follows the paid period shown by Clerk.

Why don’t some videos get filtered?

YouTube filtering needs a usable English caption track or previously verified timings. Prime filtering needs supported playback metadata and English captions or a matching community archive. Captions may be missing, censored, incomplete, or out of sync, so filtering is best-effort.

I heard a bad word that wasn’t muted!

Sometimes a caption track omits, censors, misspells, or mistimes a spoken word. WDST can only act on the caption or verified timing information it receives. Please send the platform, title, exact URL, timestamp, selected profile, and extension version below so we can reproduce the miss.

Prime Video is not connecting. What should I do?

  1. Open WDST from Chrome's toolbar and choose Prime Video.
  2. Select Enable Prime Video and approve the Chrome permission prompt.
  3. Reload the Prime Video tab after enabling or updating the extension.
  4. Confirm the badge no longer says HOLD before allowing playback.

Still Need Help?

Send us a message with the platform, title, exact URL, timestamp, extension version, and what the popup displayed. Those details let us reproduce the problem much faster.